1. Purpose and scope of collection
Customer personal information may be used by us for the following legitimate purposes:
- Used to confirm orders when customers want to buy any product on the website.
- Used to send notifications, carry out advertising and PR programs for new services used on the website.
- Provide service information by email,
- Used to analyze customer consumption trends, with the aim of building new services, or improving old services.
- Used to contact customers when we investigate customer information, organize promotions, exchange information and opinions on review and comment boards.
- Used to answer customer inquiries: we will respond to customers by email, phone, or send a letter to the customer’s address, when the customer has an inquiry.
2. Scope of information use
Personal information provided by customers may be used for the following purposes:
- Provide goods, take care of customers or carry out transactions requested by customers.
- Send information to customers.
- Enhance customer engagement and interaction
- Without the customer’s consent, anova.com.vn will not provide customer information data to third parties for advertising purposes. Except in some cases where there is a request from a competent authority to provide customer information.
3. Information storage time
- Customer personal data will be stored until a cancellation request is made or the company is dissolved or bankrupt. In all other cases, customer personal information will be kept confidential at anova.
4. The people or organizations that may have access to that information
- DHM Food and related departments are involved in consulting and supporting customers in making purchases.
- In case of legal requirements: DHM Food is responsible for cooperating in providing customer personal information when requested by judicial agencies including: Procuracy, court, police investigation agency related to any violation of the law by the customer. In addition, no one has the right to infringe on the customer’s personal information.
5. Address of the unit collecting and managing personal information
Name of trader/organization: DHM Food
Address: 17 Bat Su, Hang Bo ward, Hoan Kiem district, Hanoi city
Phone: 086.558.1551 (Mai) Hotline 1 0372 315 768 (Thao) Hotline 2: 0983 997 610 (Cuong)
Email: nta.mai38@gmail.com
6. Means and tools for users to access and edit their personal data
Customers have the right to request, update, adjust or cancel their personal information by sending a request to DHM Food in the following forms: Call, send email, or come directly to DHM Food’s office to receive our support and exercise the legitimate rights of customers.
Customers have the right to file a complaint with DHM Food about the disclosure of their personal information to a third party. Upon receiving this feedback, DHM Food will reconfirm the information. If it is true as reflected by the customer, depending on the level, DHM Food will take timely measures to handle it.
Forms of receiving customer complaints:
- Here email: nta.mai38@gmail.com
- Phone: 086.558.1551 (Mai) Hotline 1 0372 315 768 (Thao) Hotline 2: 0983 997 610 (Cuong)
- Address: 17 Bat Su, Hang Bo ward, Hoan Kiem district, Hanoi city
7. Commitment to protect customer’s personal information
DHM Food is committed to keeping customers’ personal information absolutely confidential according to DHM Food’s personal information protection policy. The collection and use of each customer’s information is only done with the consent of that customer, unless otherwise provided by law. Do not use, transfer, provide or disclose to any third party any customer’s personal information without the customer’s consent.
